Brief Outline Of Shop Policies For Wholesale, Retail, Online Purchased/Delivered Trees

Shop Policies For Online Purchased Retail Cut Trees                                   

Heights given are approximate and reflect the relative age and strength of plants. Should we have sold out of a particular tree we reserve the right to make near substitutions unless requested not to do so in which case, if you have enclosed full payment with your order, we will send you a refund after we have contacted you. While every care is taken to ensure that your tree arrives in the best of condition, we cannot be responsible for delivery times etc. If you have any queries, please advise us in writing/email within 1 day of receiving your order.

Shop Policy For Wholesale (Cut Trees Soon) and Transplants

Prices quoted are for trees ex-farm. Orders are delivered from September - April for transplants, Cut trees are ready from first week of December. A 25% deposit is payable on confirmation of order. The outstanding balance is paid on collection or before delivery. Delivery is buyers responsibility We only accept cash on collection, if your order is delivered you can pay by PayPal (depending on amount), Bank Transfer, Cheque, Postal Order, All funds to clear before delivery/collection of trees. 

Payment And Ordering

We use PayPal to facilitate payments for all online retail payments. This allows us to accept credit cards and debit cards. Please note, you do not need to set up a PayPal account in order to pay using a card. At no time does Limerick Christmas Tree Centre see your credit card details. We use a third party service because they specialize in providing security for customers. We pay the fees that arise from this further level of customer protection. On no account should you e-mail us your credit card details.   

We will also accept Bank Transfer, Cheque, Postal Order, as another payment method, If paying by these methods please contact us for details, orders will be despatched after payment clearance.  

The only extra information we need to know to complete your order is your Name, Postal Address and a daytime contact phone number

Delivery

Please allow up-to 7 days for delivery of your order, but most orders are shipped within 2-3 days

Shipping

Limerick Christmas Tree Centre uses courier service for all shipments. Most deliveries occur anywhere in Ireland from 5 to 10 days after a shipment is initiated. We shall advise the customer when their item has been dispatched you will also receive the tracking number, Limerick Christmas Tree Centre will not be held responsible for any items that go missing, as we have no control over this. But we shall do our best to track down any missing trees. 

Returns

While every care is taken to ensure that your tree arrives in the best of condition, we cannot be responsible for delivery times etc. If you have any complaints or queries, please advise us in writing/email within 1 day of receiving your order. Pot grown trees can be returned at the customers expense and a refund shall be given on the cost of the tree, we are unable to refund any delivery charges as we can not claim this back from the couriers 

*Unfortunately we are unable to take returns on cut trees retail or wholesale